As editors, we rely more than most on our communication skills. Whether we’re conversing with clients, sharing knowledge within the editing community or sculpting a client’s words to help them shine their brightest, our communication skills impact the success of our work and relationships. Nearly all the time, we use …
On Facebook recently, a colleague reported being the victim of a phone hijacking. You might recognize the feeling. A potential client calls to ask about editing services and then spends the better part of an hour telling her story with barely a breath between sentences, leaving you with no room …
One of the downsides of freelance editing is that you’re not there (wherever “there” may be) to explain your thinking on occasions when it might be appropriate to do so. Furthermore, you’re probably unaware that such occasions have even arisen. When I had in-house jobs, I learned a lot from …
“Hello, Ms. Client? I’m Sue Archer from Customer Relations, and I’m calling to follow up with you about your complaint.” I’ve performed a number of difficult jobs in my life, but by far the most challenging one was a call centre role where I dealt solely with complaints. Every day …
Upon retirement from their teaching careers at the University of Saskatchewan, my late mother, Sonia Morris, and her sister, Roma Franko, embarked on a labour of love: translating Ukrainian literature into English. For many years they shared desk space in one another’s homes in Saskatoon. Roma focused on translating, and …
The volatile state of the publishing industry today—and, by extension, the editing profession—can sometimes feel pretty daunting. Digital disruptions to the book, magazine, and newspaper segments of the industry in particular are like an ongoing series of earthquake tremors beneath what previously felt like steady ground. Technological innovations have brought …